%0 Journal Article
%@ 2369-2960
%I JMIR Publications
%V 6
%N 2
%P e19045
%T Telehealth as a Bright Spot of the COVID-19 Pandemic: Recommendations From the Virtual Frontlines ("Frontweb")
%A Olayiwola,J Nwando
%A Magaña,Candy
%A Harmon,Ashley
%A Nair,Shalina
%A Esposito,Erica
%A Harsh,Christine
%A Forrest,L Arick
%A Wexler,Randy
%+ Department of Family Medicine, The Ohio State University Wexner Medical Center, 2231 N High Street, Suite 250, Columbus, OH, 43210, United States, 1 6142932652, nwando.olayiwola@osumc.edu
%K telehealth
%K telemedicine
%K primary care
%K COVID-19
%K pandemic
%K outbreak
%K public health
%K infectious disease
%D 2020
%7 25.6.2020
%9 Original Paper
%J JMIR Public Health Surveill
%G English
%X The coronavirus disease (COVID-19) pandemic has accelerated the telehealth tipping point in the practice of family medicine and primary care in the United States, making telehealth not just a novel approach to care but also a necessary one for public health safety. Social distancing requirements and stay-at-home orders have shifted patient care from face-to-face consultations in primary care offices to virtual care from clinicians’ homes or offices, moving to a new frontline, which we call the “frontweb.” Our telehealth workgroup employed the Clinical Transformation in Technology implementation framework to accelerate telehealth expansion and to develop a consensus document for clinician recommendations in providing remote virtual care during the pandemic. In a few weeks, telehealth went from under 5% of patient visits to almost 93%, while maintaining high levels of patient satisfaction. In this paper, we share clinician recommendations and guidance gleaned from this transition to the frontweb and offer a systematic approach for ensuring “webside” success.
%M 32479413
%R 10.2196/19045
%U http://publichealth.jmir.org/2020/2/e19045/
%U https://doi.org/10.2196/19045
%U http://www.ncbi.nlm.nih.gov/pubmed/32479413